mc baji

Our Commitment to Responsible Gambling

Entertainment is enjoyable when it stays within control. mc baji believes that ensuring every member's safety and balanced habits is our priority.

Age 21+ required

Self-exclusion tool available

24/7 support

Why Responsible Gambling Matters

Online betting and casino games can be a normal form of entertainment — if enjoyed in moderation and with awareness. mc baji always holds the view that gambling is never a way to earn a living, but rather a form of entertainment. Our platform has effective control measures in place, but the most important part of responsibility comes from each member's own awareness.

Complying with mc baji's Terms and Conditions is mandatory for every member — particularly the sections on age limits, account verification, and responsible gambling guidelines. On this page you can learn how to set your own limits, which signs indicate a problem, and where to get help if needed.

Detailed information on security on our site can be found in the Privacy Policy, which explains how your personal data is kept safe. mc baji believes that a responsible player keeps track of their spending, does not feel pressured to win, and does not chase losses.

Tools to Control Your Own Limits

Every member at mc baji can control their own gambling habits. Contact our support team via 24/7 live chat or email to use the tools below.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once the limit is active, it takes effect immediately.

Break

Cooling-Off Period

You can pause your account for 7 days, 15 days, or 30 days. You will not be able to log in during this time.

Self-Exclusion

If you need a long-term break, you can suspend your account from 3 months up to permanently.

Loss Limit

Set a maximum loss amount for a given period — once that limit is reached, no further bets can be placed.

Session Limit

Session Time Limit

Set in advance how long you will play in one session. When the set time is up, the account will automatically log out.

Reality Check

Reality Check Alert

Receive reminders at set intervals — so you can consciously see how long you have been playing and how much you have spent.

Warning Signs of a Problem

When betting goes beyond entertainment and becomes a habit, certain signs appear. If you notice any of the signs below in yourself or someone you know, it is important to act in time.

Spending Beyond Budget

Spending more than the set budget and feeling a daily urge to deposit money.

Pressure to Chase Losses

The tendency to place more bets to recover lost money — this creates a dangerous cycle.

Hiding from Family

Keeping gambling activity secret from family or friends, or hiding the amount spent.

Impact on Daily Life

Work, studies, or family relationships are suffering — and yet gambling cannot be stopped.

These signs are not always obvious — often family members or close ones notice first. It is important to make an honest assessment of your own gambling habits and to take the observations of loved ones seriously. Problems are easier to resolve when they are small.

Ways to Get Support

Asking for help is a sign of strength. There are various avenues of support available to you, both at mc baji and beyond.

mc baji Live Chat

Join our 24/7 live chat at any time of day or night. Our experienced support team, available in Bengali and English, will help you set account limits or start the self-exclusion process.

Email Support

Send your self-exclusion or account closure request by email. Our support email is: [email protected] — you can write in Bengali or English.

Family and Professional Advice

Talk openly with your family and, if needed, seek help from a professional mental health counsellor. This is not a sign of weakness — it is proof of making the right decision.

mc baji's Commitment

Our responsible gambling policy is not just a list of rules — it is our genuine commitment to every member. To learn more about us, visit the About Us page.

Those under 21 are not permitted to create an account or play games — verification is mandatory.
Upon receiving a self-exclusion request, the account is suspended immediately and marketing communications are stopped.
If unusual spending patterns are detected, our team contacts the member.
Bonuses or promotional offers are never used to encourage unsafe gambling behaviour.
The support team is active in Bengali and English 24 hours a day, 7 days a week.
Requests to reduce deposit limits, loss limits, and session time limits take effect immediately.

Ask Yourself Before You Play

Have I set a budget for today?
If I lose this money, will it cause problems in my daily life?
Am I playing for fun, or to make money?
Do I feel pressure to recover yesterday's losses?
Can I tell my family about today's gambling?
If I set a limit, will I be able to stop today?

If you are unsure about the answer to any of these questions, get support from our live chat today.

Keep Your Family Safe

If there are children or teenagers at home, keeping your mc baji account secure is especially important. Online betting platforms are strictly for those aged 21 and above — it is your responsibility to ensure that minors cannot access it in any way.

Never share your account password with other family members.
Turn off browser password saving on your device so no one can log in automatically.
Make it a habit not to stay logged in to your account on devices used by children.
Use parental controls on your phone or computer — these are effective in protecting minors.
If you notice any suspicious activity on your account, inform us immediately via live chat or email.
If a family member has misused your account, notify our support team immediately.

Questions About Responsible Gambling

More answers to questions about responsible gambling can be found on our full FAQ page.

To activate self-exclusion, join mc baji's 24/7 live chat or email [email protected]. Once your request is received, your account will be suspended promptly and all marketing communications will be stopped. Do not attempt to create a new account during the self-exclusion period — this is a violation of the responsible gambling policy.

Yes, a request to reduce the deposit limit takes effect immediately. However, a waiting period applies when increasing the limit — this protects against impulsive decisions. Contact our support team via live chat or email to change your limit.

After self-exclusion is activated, any withdrawable balance in your account will be returned to your registered payment method. The withdrawal process normally takes 5 to 30 minutes. Contact live chat for more details.

Providing a date of birth is required when registering an account. During verification, age is confirmed through a national ID card or birth registration certificate. Accounts for those under 21 are not approved, and re-verification may be requested at any time in suspicious cases.

First, speak with them calmly — express concern rather than making accusations. A third-party self-exclusion request can also be made via mc baji's live chat — the account holder's consent or relevant information may be required. Seeking help together from a professional mental health counsellor is one of the most effective steps.

A cooling-off period is a temporary break — usually 7 to 30 days. During this time you cannot log in to the account, but it reactivates automatically when the period ends. Self-exclusion is a long-term or permanent solution — the account can be suspended from 3 months up to permanently, and even after the period ends, an additional verification process must be followed to reactivate it.