mc baji Privacy Policy
Your personal information is very important to us. This policy explains in detail how mc baji collects, uses, and keeps your information secure.
Introduction and Applicability
mc baji is an online entertainment and sports betting platform operated for Bangladeshi users. This privacy policy applies to the mc baji website, mobile application, and all related digital services.
When you register on our platform, log in, make a deposit, or use any service, you voluntarily provide certain information. The purpose of this policy is to ensure complete transparency with you about how that information is handled.
This policy may change from time to time. For significant changes, we will send a notice to your registered email. We therefore recommend reviewing this page regularly.
What Information We Collect
mc baji collects two types of information from members — information provided directly, and information collected automatically.
2.1 Information Provided Directly
The information you provide during registration or account management includes:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Identity card or national identity documents (if identity verification is required)
2.2 Information Collected Automatically
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Page visit history and session duration
- Information from cookies and similar tracking technologies
- Transaction and gaming activity logs
Purpose of Information Use
mc baji uses member information only for specific and legitimate purposes. The main reasons for using information are described below:
- To create, verify, and securely manage accounts
- To process deposits, withdrawals, and other financial transactions
- To inform members about bonuses, promotions, and VIP benefits
- To prevent fraud, ensure security, and detect suspicious activity
- To provide customer support and resolve member complaints
- To improve platform performance and deliver a personalised experience
- To meet legal obligations and ensure responsible gaming
We do not sell your information or transfer it to third parties for marketing purposes.
Information Disclosure and Third Parties
mc baji may share information with certain third parties in limited circumstances and under strict conditions. These circumstances are listed below:
4.1 Service Providers
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure management, and security verification. These providers may only use the information for their designated tasks.
4.2 Legal Requirements
If we are legally required to provide information under a court order, a valid request from a government authority, or applicable law, we will comply. In such cases, we will make reasonable efforts to notify the member.
4.3 Fraud and Security
Information may be shared with relevant authorities or partners as needed for platform security, anti-money laundering, and fraud detection.
Information Security and Protection
mc baji takes both technical and procedural measures to protect your personal and financial information.
- All data transfers are kept secure through SSL (Secure Socket Layer) encryption
- Passwords are stored in encrypted form — no staff member can read them
- Financial information is protected at the payment gateway level
- Automatic alerts are triggered if unusual activity is detected on an account
- Only authorised staff can view member information, and only to a limited extent
For any security concern, contact us immediately via 24/7 live chat or email.
Cookies and Tracking Technology
Cookies are used on the mc baji website and app. Cookies are small data files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login status and core platform functionality.
- Functional cookies: Remember your language preference and interface settings.
- Analytics cookies: Help us understand which pages are visited most, but do not identify individuals.
6.2 Cookie Control
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
Data Retention and Right to Deletion
mc baji retains your information only for as long as necessary. Information is retained while an account is active. Even after an account is closed, financial records and identity documents may be kept for a specified period as required by applicable law.
You may contact us to request deletion of your information. However, where there is a legal obligation or an ongoing dispute, certain information may not be immediately deletable — in such cases, you will be informed in detail.
Member Rights
Every registered member of mc baji has certain important rights regarding their personal information:
- Right to access: You may ask what information we hold about you.
- Right to correction: You may request that incorrect or incomplete information be updated.
- Right to deletion: Under certain conditions, you may request that your information be deleted.
- Right to restrict processing: In specific cases, you may request that processing of your information be limited.
- Right to withdraw consent: You may withdraw consent given for marketing communications at any time.
To exercise these rights, please contact our customer support team. We will aim to respond within 30 working days. To learn more about responsible gaming rights and self-exclusion, please read our Responsible Gaming page.
Protection of Minors
mc baji strictly does not accept membership from anyone under 21 years of age (21+). Age is verified at the time of registration and identity documents may be requested if needed.
If, for any reason, information from a person under 21 years of age reaches us, we will delete it immediately and close the relevant account. We would be grateful if you inform us of any such case.
Third-Party Links and Services
The mc baji platform may occasionally contain links to third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, and mc baji's policy does not apply to them.
We recommend reading a third party's privacy policy before sharing any information with them. mc baji is not responsible for how third parties handle information.
Policy Changes and Updates
mc baji reserves the right to revise this privacy policy at any time. For significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.
To learn about the overall rules and terms of use of our site, please read the Terms and Conditions page. For more information about mc baji, visit the About Us page.
Contact Us
If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact our customer support team. We are ready to assist in both Bengali and English, 24 hours a day, seven days a week.
Live Chat: Click the chat icon at the bottom right of any page on the platform — active 24/7
Email: [email protected]